Flat Alphabet Charm "a"

All your Demi-Fine jewellery needs is some loving care.

GOLD VERMEIL JEWELLERY
All Gold Vermeil products are heavily coated (with 2.5 micron) in either 14k (Yellow) or 18k (Yellow or Rose) Gold over 925 Sterling Silver. These pieces require extra care and attention to ensure its long-lasting life span. In order to keep your belongings in perfect form, we advise avoiding strong chlorine, salt and heated waters, and potent chemicals. To clean, wipe gently with a dry soft cloth. This should be followed by: storing them separately in the bags, pouches and boxes we have provided.

RHODIUM JEWELLERY
Rhodium is a rare and precious metal, which belongs in the platinum family. Tough, durable, and highly reflective, it is the perfect candidate for plating over silver. Just like any other piece of jewellery, extreme care is key to preventing deterioration and prolonging its life. Avoid strong chlorine, salt and heated waters, and potent chemicals. To clean, wash with warm water. Once finished, rinse and dry with a dry soft cloth immediately. This should be followed by: storing them separately in the bags, pouches and boxes we have provided.

JEWELLERY PIECES WITH NATURAL SEMI-PRECIOUS STONES
Selected charm designs use semi-precious stones that may be susceptible to chipping if exposed to harsh impact. Handle your pieces with care. Clean each piece after wearing with a dry, soft cloth to retain a clean glean. This should be followed by: storing them separately in the bags, pouches and boxes we have provided.

Never use toothpaste or clean with a toothbrush—this will result in scratches and the tarnishing of the goods.

At ‘KIN, we pride ourselves in making quality Demi-Fine jewellery. We include a 12-month warranty on all orders and would be happy to repair any damages within this period. Our warranty does not cover pieces that have been handled against our care instructions or damaged by misuse or an accident. We are also unable to process any items once they have been altered by a third-party jeweller.

MAKING A WARRANTY CLAIM
To make a warranty claim, email us at info@jewellerybykin.com. Please include the following:
- Order number
- Date of purchase
- Item name
- Description and picture of item defect

Return products in its original packaging (airtight polybag, care cards, pouch, box and cloth), so we can return your new piece in our complete ‘KIN packaging. Once we have received your email, please allow 48-72 hours for a personalised response and return instructions, as we will review each warranty on a case-by-case basis.

‘KIN will offer a replacement where possible during the warranty period. However if a product is out of stock, we will happily offer store credit, a replacement of the same value, or a promised replacement once the product comes back in stock.

WEAR & TEAR
All precious metals are susceptible to natural wear and can tarnish over time, including Gold Vermeil. However it will happen much faster with excessive contact with perfume, hair spray, skin creams, salt, chlorine, sulphur, etc.  The nature of how a piece is worn and cared for varies significantly from each customer, therefore our warranty would not cover tarnishing, discolouration or oxidisation.

DO READ CARE INSTRUCTIONS
Please read care instructions carefully here and the care cards that come with each purchase. Clean your ‘KIN pieces often by gently wiping with our ‘KIN dry soft cloth; and store separately in the bags and the pouches we’ve provided.