Your satisfaction is our priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase.

TERMS OF SALE
Custom made-to-order pieces cannot be returned unless the item is damaged or we made a mistake.
All other products can be refunded with ‘KIN store credit if the items are damaged / incorrect / faulty. However, the items returned must be in their original condition: unworn, unaltered and returned in its original packaging. The items will be inspected once received. This applies to both non-promotional and promotional products.

PROMOTIONS
All sales are final and non-refundable nor exchangeable. Promotions or discount codes cannot be combined with other codes or offers. They cannot be applied to previously made orders before the start date of a sale or promotion and store credit cannot be used during promotion periods. 

'KIN reserves the right to alter or cancel any promotions at any time without notice. If a promotion is being abused, we reserve the right to cancel the order. We also reserve the right to cancel any order.

10% OFF NEWSLETTER SUBSCRIPTION
10% off promotion is only applicable 1 (one) time per customer per online purchase. Upon newsletter subscription sign up via the website, the discount code does not have an expiry date. This promotion is only valid for purchases made on the website. 

25% OFF EXCLUSIVE VOUCHER FOR 2024
This voucher is only offered to purchases with a minimum spend of RM1,500 in a single receipt and offered within the last few days of our year end sale period of December 28th - 31st, 2023. Your unique 25% off voucher will be emailed to you within 7 business days after the purchase has been made and this voucher is valid from January 1st, 2024 until December 31st, 2024. This voucher cannot be used with any other discounts or promotions.

'KIN E-GIFT CARD
Our e-Gift cards do not have an expiration date. It cannot be refunded or used together with any other voucher or discount codes. Any unused balance will be added to the recipient's store credit.

CONTACT US
For more information about our terms and policies, or if you have questions about our promotions, please email us at info@jewellerybykin.com.