We at ‘KIN pride ourselves in making quality Demi-Fine jewellery. We include a 12-month warranty on all orders and would be happy to repair any damages within this period. Our warranty does not cover pieces that have been handled against our care instructions or damaged by misuse or an accident. We are also unable to process any items once they have been altered by a third-party jeweller.
To make a warranty claim, email us at firstname.lastname@example.org. Please include the following:
- Order number
- Date of purchase
- Item name
- Description and picture of item defect
Return products in its original packaging (airtight polybag, care cards, pouch, box and cloth), so we can return your new piece in our complete ‘KIN packaging. Once we have received your email, please allow 48-72 hours for a personalised response and return instructions, as we will review each warranty on a case-by-case basis.
‘KIN will offer a replacement where possible during the warranty period. However if a product is out of stock, we will happily offer store credit, a replacement of the same value, or a promised replacement once the product comes back in stock.
All precious metals are susceptible to natural wear and can tarnish over time, including Gold Vermeil. However it will happen much faster with excessive contact with perfume, hair spray, skin creams, salt, chlorine, sulphur, etc. The nature of how a piece is worn and cared for varies significantly from each customer, therefore our warranty would not cover tarnishing, discolouration or oxidisation.
Please read care instructions carefully here and the care cards that come with each purchase. Clean your ‘KIN pieces often by gently wiping with our ‘KIN dry soft cloth; and store separately in the bags and the pouches we’ve provided.